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Powering Rwanda’s future

Driving Rwanda's Progress Through Sustainable and Reliable Power Solutions

About REG

472.95MW

Installed generation capacity

88.3%

National electricity access rate (grid + off-grid)

1,158km

Transmission network length

1,820,646

Clean cooking stoves disseminated

Customer service

Check an outage in your area

Search current and planned electricity interruption notices by location.

Immediate actions

Quick Services

Access the most requested REG and EUCL services through one consistent gateway.

Digital services

Online Services

Access REG's online customer service portal to apply for services, manage requests and get support digitally.

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Available in the portal

  • New connection
  • Title transfer
  • Electricity purchases & receipts
  • Prepaid arrears
  • Meter faults
  • No power supply
  • Customer complaints
  • Other customer requests
Knowledge

Help & FAQs

Find answers to common customer questions and service issues.

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What We Do

Powering Rwanda at every stage

Explore how REG supports generation, transmission, distribution and electricity access.

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Official REG energy infrastructure

Generation

Currently,the installed capacity increased by 53 MW, from 353.402MW in FY 2022/2023 to 406.402MW in 2023/2024. This includes 56MW from the…

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Official REG energy infrastructure

Transmission

As of end of June 2023, the total length of the transmission network, including 220kV and 110kV lines, was recorded at 1158 km across the country.

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Official REG energy infrastructure

Distribution

As of today, a total of 28,985.8 kilometers of distribution lines have been constructed across the country, in a bid to extend electricity producers…

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Abstract REG background for What We Do

Electricity Access

As of end July 2025, the cumulative connectivity rate in Rwanda is 84.6% of Rwandan households including 59.6% connected to the national grid and 25…

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Outage Center

Service Status

Latest published electricity interruption notices from Rwanda Energy Group.

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Public communication

News & Insights

Latest approved updates, developments and corporate announcements.

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REG Strengthens Fire Safety Preparedness Through Staff Training
Corporate News

REG Strengthens Fire Safety Preparedness Through Staff Training

Kigali, 14 August 2026 — Rwanda Energy Group in partnership with the Ministry of Interior and the Rwanda National Police, has trained more than 100 employees on fire prevention, emergency preparedness and appropriate response measures in the event of a fire.The training brought…

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Energy awareness

Understand and manage your electricity use

Practical tools and guidance on electricity costs, environmental impact and safe energy use.

Available

Bill Estimator

Estimate your monthly electricity cost based on customer category and consumption.

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Carbon Footprint

Estimate the emissions associated with your electricity consumption.

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Guidance

Safety & Efficiency

Learn practical ways to use electricity safely and reduce unnecessary energy consumption.

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Customer education

Safeguarding electricity infrastructure is a responsibility we all share!

Practical guidance for your electricity service.

Procurement

Tenders

Latest procurement opportunities, clarifications and official links.

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REG Sports

Powering the game

Dedicated coverage for REG Basketball Men, Basketball Women and Volleyball.

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REG vs Patriots Latest result

REG vs Patriots

Full Time REG 74 – 71 Patriots View result
Media Center
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Institutional ecosystem

Our Partners

Organizations working with REG to advance Rwanda’s energy sector.

Need assistance?

Use an official REG support channel

Browse approved FAQs, find a branch or contact the call center for unresolved customer-service questions.