Customer Support

Contact REG

Choose an official support channel. For urgent electricity support, call the REG contact centre.

Main contact

Rwanda Energy Group

KN82 ST3
Nyarugenge District
Kigali City

P.O. Box 537 Kigali, Rwanda

Call Center
2727
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Call REG

Speak to the contact centre for urgent support and service guidance.

2727

Report Fault / Complaint

Use the approved route for electricity faults, billing, meters, connections, or service complaints.

Report a problem →

Frequently Asked Questions

Search answers reviewed and published by REG.

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