Customer Services
What do you need help with?
Start with the utility you need and continue through an approved REG channel.
Power Outages
Check current and planned interruptions.
New Connection
Start or follow an approved connection process.
Online Services
Open REG and EUCL digital services.
Tariffs
Find approved electricity tariff information.
Bill Estimator
Estimate costs using approved configured rates.
Report Fault / Complaint
Use an approved fault or complaint channel.
Branch Locator
Find REG/EUCL service contacts across Rwanda.
FAQ Assistant
Search approved customer-support answers.
Safety
Read public electricity safety guidance.