Help & Frequently Asked Questions
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How can I request a new connection? New Connection
A customer can request a new connection online or using the approved application process. The customer must: - Fill the Service Application Form and provide the required information. - Provide necessary attachments such as ID card/passport and proof of ownership/land title. - Make full payment or agree on payment in instalments according to the new connection policy. - Provide any other information REG may require.
How many days does it take to get a new connection after I have fulfilled all requirements? New Connection
Connection time depends on the connection category and infrastructure conditions. The current REG New Connection Process lists LV connections and extensions up to 100 metres within 4 working days, LV extensions over 100 metres up to 800 metres within 10 working days, and the listed MV connections and extensions within 20 working days. Consult the current process page for the timeframe that applies to your connection.
How can my household be connected when I live far from an electricity line? New Connection
Contact your local REG branch for technical advice and assistance.
I am a tenant and need my own meter because several people are using one meter. Is it possible? New Connection
The official FAQ advises requesting the property owner to apply for a supplementary meter.