Customer support
Help & Frequently Asked Questions
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Viewing: English2 approved answer(s)
I am unable to buy electricity. What should I do? Payments
If you are unable to purchase electricity through the approved payment channels, contact your respective branch or call REG on 2727 to check whether there is an issue with your meter or account.
How should I pay REG for a service? Payments
Payment is only made through official REG/EUCL/EDCL payment channels and accounts. No cash payment to staff is allowed. If a staff member requests cash payment, report the case through approved REG reporting channels.