Customer support
Help & Frequently Asked Questions
Search answers published and approved by REG. Results are shown in the current site language when an approved translation is available.
Viewing: Kinyarwanda4 approved answer(s)
I already paid for electricity but I am not receiving the token. What should I do? Electricity Tokens
First contact the telecommunications company, bank or payment channel used for the transaction. If the issue is not resolved, contact REG on 2727.
I have a token but it is not entering in the meter. What should I do? Electricity Tokens
Contact your respective branch or call the REG toll-free number 2727 for technical assistance.
I purchased electricity but did not receive the token. What should I do? Electricity Tokens
Contact REG on 2727 with the relevant meter details, or use another approved REG customer-support channel.
I bought electricity using the wrong meter number. What can I do? Electricity Tokens
Contact the nearest REG branch for assistance.