Customer support
Help & Frequently Asked Questions
Search answers published and approved by REG. Results are shown in the current site language when an approved translation is available.
Viewing: Kinyarwanda2 approved answer(s)
How can I check my meter number? Prepaid Meter / Cash Power
The procedure depends on the meter type. Current official FAQ lists: - EDMI: Dial 08 and Enter - Star: Dial 075 and Enter - Landis: Dial i000 or i025 - Conlog Combo: Dial #04# - Actaris Combo: Dial 65 and Enter - Split Conlog: Dial #100# - Positivo: Dial 65 and Enter - Ningbo: Dial 100 and Enter - Sunrise: Dial 100 and Enter - Hexing: Dial 804 and Enter If the relevant code does not work, contact REG on 2727.
I am trying to buy electricity units but I get a message that my cash power is not registered. What should I do? Prepaid Meter / Cash Power
Contact your respective branch or call REG on 2727 for assistance.