Help & Frequently Asked Questions
Search answers published and approved by REG. Results are shown in the current site language when an approved translation is available.
Viewing: Kinyarwanda7 approved answer(s)
My meter was stolen. What should I do? Meter Problems
Report the incident immediately to your nearest REG branch or call 2727.
It seems like my meter is running faster. What should I do? Meter Problems
Contact your nearest branch or call REG on 2727 for assistance.
What should I do to get my cash power meter replaced? Meter Problems
Visit or contact your respective branch or call REG on 2727.
It seems like my meter is recorded in the wrong category. What should I do? Meter Problems
Contact your local REG branch or call 2727 so your customer category can be checked.
My meter became faulty while I still had electricity units. How can those units be transferred to the new meter? Meter Problems
Contact your local REG branch for assistance.
My residence is consuming electricity while my meter is off. What should I do? Meter Problems
Contact your local REG branch or call 2727 immediately so the installation can be checked.
I need to shift from prepaid to post-paid meter. What should I do? Meter Problems
Eligibility for changing from a prepaid to a post-paid meter depends on the applicable customer and consumption requirements. Contact your nearest REG branch or call 2727 for current guidance.